Política de envío
Last updated: July 3, 2025
At The White Owl Book Lounge, we are committed to delivering your orders in a timely and secure manner. Whether you're ordering from Nagaland, another part of India, or overseas, we aim to provide a seamless shipping experience.
Order Processing
All orders are processed within 1 to 3 business days (excluding Sundays and public holidays). Once your order has been packed and shipped, you will receive an email with tracking details.
Shipping Methods and Delivery Timelines
Local Deliveries (Nagaland)
We offer delivery services across Dimapur, Chümoukedima, Kohima, and nearby areas through trusted local delivery partners.
Estimated delivery time: 1 to 3 business days from the date of dispatch.
Domestic Shipping (India)
For orders across India, we use Shiprocket, which partners with leading logistics providers such as Delhivery, Bluedart, XpressBees, and more.
Estimated delivery time: 3 to 7 business days, depending on the destination.
International Shipping
We ship internationally through Shiprocket’s international courier partners. Delivery times may vary depending on the destination and customs clearance procedures.
Estimated delivery time: 10 to 21 business days.
Please note: International customers are responsible for any customs duties, taxes, or import fees imposed by their respective countries.
Shipping Charges
Shipping charges are automatically calculated at checkout based on the weight, destination, and shipping method selected.
We occasionally offer free shipping promotions, which will be announced on our website and newsletters.
Tracking Your Order
Once your order is shipped, a tracking link will be shared with you via email or SMS. You can also log in to your account on thewhiteowl.in to check the status of your order.
Delivery Delays and Exceptions
While we do our best to ensure timely deliveries, delays may occur due to weather conditions, logistical disruptions, or public holidays. If your order is significantly delayed, please contact our team for support.
Contact Us
If you have any questions about your shipment, or need assistance with tracking or delivery updates, please reach out to us:
Email: shop@thewhiteowl.in
Phone: +91 92331 92551